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Make an Appointment

Appointment System for American Citizen Services

The American Citizen Services Unit now uses a mandatory online appointment system for all non-emergency services.  We hope this tool will help reduce wait times during high-demand periods. 

When you make an appointment, please write down your password and appointment details.  The appointment system will not send you a confirmation email regarding your appointment.  If you need to change or cancel an appointment, you must have this password.  We are unable to cancel or change appointments on your behalf.

To make or cancel an appointment, please click here.

Appointments are necessary to:

  • Obtain a U.S. passport for minors and adults: Please make an appointment for "Passport services other than adding pages."
  • Add visa pages to a U.S. passport.  Please note:  if your passport has had pages added two times, you must apply for a new passport : Please make an appointment for "Add visa pages to undamaged, valid U.S. passport."
  • Apply for a Consular Report of Birth Abroad (CRBA) and first U.S. passport for children : Please make an appointment for "Report the birth abroad of a child of a U.S. citizen and/or apply for the child's first passport, Report of Birth and Social Security Number."
  • Return to submit additional documents for an already pending CRBA and/or passport application : Please make an appointment for "Request notarial and other services not listed above." DO NOT/DO NOT make an appointment for "Report the birth abroad of a child of a U.S. citizen and/or apply for the child's first passport, Report of Birth and Social Security Number."or "Passport services other than adding pages."
  • Apply for a social security card : Please make an appointment for "Request notarial and other services not listed above."  DO NOT/DO NOT make an appointment for "Report the birth abroad of a child of a U.S. citizen and/or apply for the child's first passport, Report of Birth and Social Security Number" even if this will be your child's first Social Security card. 
  • Obtain notarial services : Please make an appointment for "Request notarial and other services not listed above."
  • Complete a Marriageability Affidavit : Please make an appointment for "Request notarial and other services not listed above."
  • Report a green card lost/stolen and/or applying for a DHS transportation letter : Please make an appointment for "Request notarial and other services not listed above."
  • Fingerprint services for adoptive parents : Please make an appointment for "Request notarial and other services not listed above." (Please note that the consulate cannot provide fingerprint service for any other purpose.)

Visitors may receive several services during the same visit to American Citizen Services.  Please make a separate appointment for each individual service. 

Please arrive at least 10 minutes before your appointment time, to allow time to clear security. 

Scheduled appointments will be automatically canceled for applicants who arrive more than 15 minutes after their scheduled time.

PLEASE NOTE:  For security purposes, no mobile or electronic devices are allowed in the ACS waiting room.  You may want to consider bringing a book or magazine to read while you wait.

No appointments are necessary to:

  • Apply for Reports of Death
  • Report a passport lost / stolen when you are in urgent need to travel outside of China. Bring proof of pending travel to ACS
  • Pick up passport and/or Consular Report of Birth Abroad (CRBA) upon notification
  • Pick up Social Security checks

Please keep in mind that ACS is closed on U.S. and local holidays and on certain other days for administrative reasons; please see our list of closures for more information.  If you have questions, please send an email via the form on our contact page.