Appointment System for American Citizens Services

The Shanghai American Citizen Services Unit now uses an on-line appointment system for all non-emergency services. We hope this tool will assist you in budgeting your time and reduce the wait time during traditionally high-traffic hours. 

Appointments are necessary to:

• Obtain a U.S. passport for minors and adults
• Add visa pages to a U.S. passport
• Apply for a Consular Report of Birth Abroad (CRBA) and first U.S. passport for children
• Return to submit additional documents for a pending CRBA application
• Obtain notarial services
• Complete a Marriage-ability Affidavit

Visitors may receive several services during the same visit to American Citizen Services.  Please make a separate appointment for each individual service. 

Please arrive at least 10 minutes before your appointment time, to allow time to clear security. 

Scheduled appointments will be automatically canceled for applicants who arrive more than 15 minutes after their scheduled time. Applicants who arrive late must make a new appointment via the ACS website.

To make or cancel an appointment, please click here .

No appointments are necessary to:

• Apply for Reports of Death
• Report a passport lost / stolen when you are in urgent need to travel outside of China. Bring proof of pending travel to ACS
• Register with the Consulate
• Pick up passport and/or Consular Report of Birth Abroad (CRBA) upon notification
• Pick up Social Security checks or ask questions about Social Security benefits
• Submit additional documents requested for a pending passport application
• Register to vote
• Apply for a Travel Letter (applies to Legal Permanent Residents only)
• Pick up re-entry permits (applies to Legal Permanent Residents only)
• Apply to abandon permanent resident status
• Attend Tuesday American Citizens’ Visa Hour at 3-4pm
• Attend Wednesday Education Hour at 3:30-4:30pm

Our ACS business hours remain the same:
Monday to Friday: 8:00 am – 11:30 am, 1:30pm – 3:30 pm
Tuesday: 8:00 am – 11:30 am ONLY

Please keep in mind that ACS is closed for American and local holidays; please see our list of holidays for more information.  If you have questions, please contact us.