Emergency Services

EMERGENCY SERVICES

Contact Information

If you are injured or are the victim of a crime, please contact the police in your local area. In the Shanghai consular district and throughout China, the Police Emergency Number is: 110. The Fire Emergency number is: 119.

Our office phone number is (86-21)3217-4650. [Press 1 for English, then 1 to be transferred to our emergency line.] Anyone with a genuine need for emergency assistance may come to the American Citizen Services Unit for help without an appointment. Our office is located on the 8th floor of the Westgate Mall, 1038 West Nanjing Road, Shanghai.

After normal business hours, if you have an emergency such as a hospitalization, death, or arrest to report, please call our emergency line at (86-21)6433-3936. Marine guards monitor this phone number 24/7 including holidays.

Please note that Visa questions cannot be answered on any of these lines.

Victims of Crime

If you are a victim of crime in China, you should contact the police in your local area to report the incident and request a police report. If you need medical assistance, please see Shanghai Medical Facilities and Doctors for a list of local doctors, dentists, and hospitals known to treat foreigners. If you need an attorney, please see Law Firms in Shanghai for a list of law firms in the greater Shanghai area. You are not required to report the crime to the Consulate.

Arrest and Detention

If you are detained by Chinese authorities, the Consulate will do all we can to assist. In conformance with the U.S.-PRC Consular Convention, Chinese authorities must report the detention of a U.S. citizen to the Consulate no later than four days from the date of arrest or detention. A consular officer will visit any American who is detained and provide a list of sources of legal advice or assistance. In cases of lengthy incarceration, we visit American prisoners at least every 30 to 60 days to ensure that they receive treatment no worse than that accorded citizens of the PRC. The Consulate cannot act as your attorney. Please use the link to a list of Law Firms above to find an attorney.