Emergency contact involving a U.S. citizen, such as an emergency with an American minor child, a hospitalization, death, or arrest: +86-(21)-3217-4650, press 1, then 3.  

Please note that Visa questions cannot be answered on this line.

Window Service Hours: Monday to Friday, 8 a.m. - 11:30 a.m.

Address: 1038 West Nanjing Road, 8th Floor (map)

Email contact form: Please refer to http://shanghai.usembassy-china.org.cn/services/contact-us.html

U.S. Citizen Visa Hour

Passport Pickup Services for U.S. Citizens

1 p.m. - 3 p.m. Monday to Friday, except Wednesdays, U.S. and Chinese holidays, and certain other days for administrative purposes.  You will receive an email once your passport has reached our office and is ready for pickup.

*Passport pickup will not be available on Wednesdays, or on the days listed below*

The American Citizen Services unit will be closed on the following days in 2013:

January 1 – New Year's Day
January 21 – Martin Luther King, Jr.’s Birthday
February 9-13 – Chinese (Lunar) New Year
February 18 – Presidents’ Day
March 15 - Administrative closure
March 29 - Administrative closure
April 4 – Tomb Sweeping Day
April 19 - Administrative closure
May 1 – International Labor Day
May 17 - Administrative closure
May 27 – Memorial Day
June 12 – Dragon Boat Festival
June 21 - Administrative closure
July 4 – Independence Day
July 26 - Administrative closure
August 16 - Administrative closure
September 2 – Labor Day
September 19 – Mid-Autumn Festival
September 20 - Administrative closure
October 1-3 – Chinese National Day
October 4 - Administrative closure
October 14 – Columbus Day
November 11 – Veterans Day
November 28 – Thanksgiving Day
November 29 - Administrative closure
December 25 – Christmas Day
December 27 - Administrative closure

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