American Citizen Services Unit
The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in the Shanghai consular district. The Shanghai consular district includes: Shanghai, Jiangsu Province, Zhejiang Province, and Anhui Province.
If you have an emergency such as a death, hospitalization, or arrest to report, please click here for our emergency contact information.
For more information on services provided by Shanghai ACS or to make an appointment, please choose one of the options on the left.
Please see our list of "Other Services" for our full range of services and information for Americans residing in the Shanghai consular district.
The following is an abreviated list of information and services provided:
Social Security or other federal benefits while overseas.
Paying U.S. taxes while overseas.
Reporting the death of an American abroad
Immigrant and non-immigrant visa questions
Information on getting married in China
Information on voting overseas.
Information on criminal record checks and fingerprinting.
Information regarding the 2014 Nanjing Youth Olympic Games
The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.(24-July-2014)
Travel Advisory for American Citizens – Worldwide Caution
Important Notice on Fee Change (12-September-2014)
Emergency contact involving a U.S. citizen, such as an emergency with an American minor child, a hospitalization, death, or arrest: +86-(21)-3217-4650, press 1, then 3. For after-hours emergencies, you may also call +86-(10)-8531-4000.
Please note that visa questions cannot be answered on this line.
Window Service Hours: Monday to Friday, 8 a.m. - 11:30 a.m.
Address: 1038 West Nanjing Road, 8th Floor (map)
Email contact form: Please refer to http://shanghai.usembassy-china.org.cn/services/contact-us.html
U.S. Citizen Visa Hour
Passport Pickup Services for U.S. Citizens
1:15 p.m. - 3 p.m. Monday to Friday, except Wednesdays and on the days listed below. You will receive an email once your passport has reached our office and is ready for pickup.
The American Citizen Services unit will be closed on the following days in 2014:
January 1 - New Year’s Day
January 20 - Birthday of Martin Luther King, Jr.
January 30 - Administrative closure
January 31 - February 4 - Chinese (Lunar) New Year
February 17 - Presidents’ Day
February 20 - Administrative closure
February 28 - Administrative closure
March 7 - Administrative Closure
April 2 - Administrative Closure
April 7 - Tomb Sweeping Day
May 1 - International Labor Day
May 26 - Memorial Day
May 30 - Administrative Closure
June 2 - Dragon Boat Festival
June 13 - Administrative Closure
July 4 - Independence Day
July 25 - Administrative Closure
August 15 - Administrative Closure
September 1 - Labor Day
September 8 - Mid-Autumn Festival
October 1-3 - Chinese National Day
October 13 - Columbus Day
October 24 - Administrative Closure
October 31 - Administrative Closure
November 11 - Veterans Day
November 27 - Thanksgiving Day
November 28 - Administrative Closure
December 25 - Christmas Day
December 26 - Administrative Closure