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American Citizen Services Unit

Due to technical difficulties, the U.S. Embassy and Consulate Generals Shanghai, Guangzhou, Shenyang, Chengdu, and Wuhan CANNOT send/receive emails or process credit cards for fee-based services. The U.S. Department of State is working expeditiously to resolve this issue. In the meantime, U.S. citizens who require emergency assistance should call the U.S. Embassy at 010-8531-4000 and press 1 for emergency and use cash to pay for fee-based services (U.S. Dollar or Renminbi). As soon as the technical difficulty is resolved this notice will be updated. The country code for China is 86 if the call originates from overseas.


The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in the Shanghai consular district.  The Shanghai consular district includes: Shanghai, Jiangsu Province, Zhejiang Province, and Anhui Province. 

If you have an emergency such as a death, hospitalization, or arrest to report, please click here for our emergency contact information.

For more information on services provided by Shanghai ACS or to make an appointment, please choose one of the options on the left.

Please see our list of "Other Services" for our full range of services and information for Americans residing in the Shanghai consular district. 

The following is an abreviated list of information and services provided:

Social Security or other federal benefits while overseas.

Paying U.S. taxes while overseas.

Reporting the death of an American abroad

Immigrant and non-immigrant visa questions

Information on getting married in China

Information on voting overseas.

Information on criminal record checks and fingerprinting.

Information regarding the 2014 Nanjing Youth Olympic Games 

Important Notice

  • The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system.  This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.(24-July-2014)

    Travel Advisory for American Citizens – Worldwide Caution

    Important Notice on Fee Change  (12-September-2014)


  • Emergency contact involving a U.S. citizen, such as an emergency with an American minor child, a hospitalization, death, or arrest: +86-(21)-3217-4650, press 1, then 3. For after-hours emergencies, you may also call +86-(10)-8531-4000.

    Please note that visa questions cannot be answered on this line.

    Window Service Hours: Monday to Friday, 8 a.m. - 11:30 a.m.

    Address: 1038 West Nanjing Road, 8th Floor (map)

    Email contact form: Please refer to

    U.S. Citizen Visa Hour

Passport Pickup

  • Passport Pickup Services for U.S. Citizens

    1:15 p.m. - 3 p.m. Monday to Friday, except Wednesdays and on the days listed below.  You will receive an email once your passport has reached our office and is ready for pickup.

ACS Closures

  • The American Citizen Services unit will be closed on the following days:


    November 27 - Thanksgiving Day
    November 28 - Administrative Closure
    December 25 -
    Christmas Day
    December 26 -
    Administrative Closure


    January 1 - New Year’s Day
    January 2 -
    Administrative Closure
    January 19 - Birthday of Martin Luther King, Jr.
    January 30 -
    Administrative Closure
    February 16 - Presidents’ Day
    February 18 - Administrative Closure
    February 19-23 - Chinese (Lunar) New Year
    March 27 - Administrative Closure

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Consular Adjudicator

  • Consular Adjudicator