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American Citizen Services Unit

The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in the Shanghai consular district.  The Shanghai consular district includes: Shanghai, Jiangsu Province, Zhejiang Province, and Anhui Province. 

If you have an emergency such as a death, hospitalization, or arrest to report, please click here for our emergency contact information.

For more information on services provided by Shanghai ACS or to make an appointment, please choose one of the options on the left.

Please see our list of "Other Services" for our full range of services and information for Americans residing in the Shanghai consular district. 

The following is an abreviated list of information and services provided:

Social Security or other federal benefits while overseas.

Paying U.S. taxes while overseas.

Reporting the death of an American abroad

Immigrant and non-immigrant visa questions

Information on getting married in China

Information on voting overseas.

Information on criminal record checks and fingerprinting.

CONTACT INFORMATION

  • Emergency contact involving a U.S. citizen, such as an emergency with an American minor child, a hospitalization, death, or arrest: +86-(21)-3217-4650, press 1, then 3.  

    Please note that Visa questions cannot be answered on this line.

    Window Service Hours: Monday to Friday, 8 a.m. - 11:30 a.m.

    Address: 1038 West Nanjing Road, 8th Floor (map)

    Email contact form: Please refer to http://shanghai.usembassy-china.org.cn/services/contact-us.html

    U.S. Citizen Visa Hour

Passport Pickup

  • Passport Pickup Services for U.S. Citizens

    1 p.m. - 3 p.m. Monday to Friday, except Wednesdays, U.S. and Chinese holidays, and certain other days for administrative purposes.  You will receive an email once your passport has reached our office and is ready for pickup.

    *Passport pickup will not be available on Wednesdays, or on the days listed below*

ACS Closures

  • The American Citizen Services unit will be closed on the following days in 2013:

    January 1 – New Year's Day
    January 21 – Martin Luther King, Jr.’s Birthday
    February 9-13 – Chinese (Lunar) New Year
    February 18 – Presidents’ Day
    March 15 - Administrative closure
    March 29 - Administrative closure
    April 4 – Tomb Sweeping Day
    April 19 - Administrative closure
    May 1 – International Labor Day
    May 17 - Administrative closure
    May 27 – Memorial Day
    June 12 – Dragon Boat Festival
    June 21 - Administrative closure
    July 4 – Independence Day
    July 26 - Administrative closure
    August 16 - Administrative closure
    September 2 – Labor Day
    September 19 – Mid-Autumn Festival
    September 20 - Administrative closure
    October 1-3 – Chinese National Day
    October 4 - Administrative closure
    October 14 – Columbus Day
    November 11 – Veterans Day
    November 28 – Thanksgiving Day
    November 29 - Administrative closure
    December 25 – Christmas Day
    December 27 - Administrative closure

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Consular Adjudicator

  • Consular Adjudicator