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American Citizen Services Unit

The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in the Shanghai consular district.  The Shanghai consular district includes: Shanghai, Jiangsu Province, Zhejiang Province, and Anhui Province. 

In case of an emergency involving a U.S. citizen, please contact +86-(21)-3217-4650, press 1, then 3. For after-hours emergencies, you may also call +86-(10)-8531-4000.

For medical assistance, click here for a list of hospitals in the Shanghai consular district.  

 

Make An Appointment:

To better serve customers and reduce waiting times, all routine services are by appointment only. To make an appointment for a routine consular service, including passport renewals, notary services, and reporting births of U.S. citizens, please click here.

For information on the full range of services provided by Shanghai American Citizen Services, please choose from one of the options on the left menu.

To make an appointment for a U.S. visa with the Non-Immigrant Visa Unit, please click here.  

 

Opening Hours, Location, and Contact Information:

Public Appointment Hours: Monday to Friday, 8 a.m. - 11:30 a.m.

Passport Pickup: Monday, Tuesday, Thursday and Friday, 1:15 p.m. - 3 p.m.  You will receive an email once your passport has reached our office and is ready for pickup.

Address: 1038 West Nanjing Road, 8th Floor (map)

Email: Please click here.

Click here for a full list of American Citizen Services office holidays and administrative closures. 


For general information on traveling to China, and up-to-date Travel Alerts and Warnings from the U.S. Department of State, please visit Travel.State.Gov.  

We strongly encourage you to register your international travel in the Smart Traveler Enrollment Program (STEP), to enable the Department of State to communicate with you and assist you in case of emergency.

Fee Schedule:

For a full schedule of fees charged for consular services, please click here.

 

CONTACT INFORMATION

  • Emergency contact involving a U.S. citizen, such as an emergency with an American minor child, a hospitalization, death, or arrest: +86-(21)-3217-4650, press 1, then 3. For after-hours emergencies, you may also call +86-(10)-8531-4000.

    Please note that visa questions cannot be answered on this line.

    Window Service Hours: Monday to Friday, 8 a.m. - 11:30 a.m.

    Address: 1038 West Nanjing Road, 8th Floor (map)

    Email contact form: Please refer to http://shanghai.usembassy-china.org.cn/services/contact-us.html

    U.S. Citizen Visa Hour

Passport Pickup

  • Passport Pickup Services for U.S. Citizens

    1:15 p.m. - 3 p.m. Monday to Friday, except Wednesdays and on the days listed below.  You will receive an email once your passport has reached our office and is ready for pickup.

ACS Closures

  • The American Citizen Services unit will be closed on the following days:

    2014

    December 25 -
    Christmas Day
    December 26 -
    Administrative Closure

    2015

    January 1 - New Year’s Day
    January 2 -
    Administrative Closure
    January 19 - Birthday of Martin Luther King, Jr.
    January 30 -
    Administrative Closure
    February 16 - Presidents’ Day
    February 18 - Administrative Closure
    February 19-23 - Chinese (Lunar) New Year
    March 27 - Administrative Closure

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Consular Adjudicator

  • Consular Adjudicator