American Citizen Services Unit
The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in the Shanghai consular district. The Shanghai consular district includes: Shanghai, Jiangsu Province, Zhejiang Province, and Anhui Province.
In case of an emergency involving a U.S. citizen, please contact +86-(21)-3217-4650, press 1, then 3. If you experience difficulty reaching the emergency line after-hours, you may also call +86-(10)-8531-4000.
For medical assistance, click here for a list of hospitals in the Shanghai consular district.
Important Announcement: As of January 1, 2016, the U.S. Department of State is no longer adding additional pages into U.S. passports. Applicants who are running low on passport pages should apply for a full validity passport as soon as possible. Please visit our U.S. Passport Renewals page for more information.
Shanghai ACS will be closed on May 20th afternoon, for any emergency please contact +86-(10)-8531-4000, Thanks for your cooperation.
Make An Appointment:
To better serve customers and reduce waiting times, all routine services are by appointment only. To make an appointment for a routine consular service, including passport renewals, notary services, and reporting births of U.S. citizens, please click here.
For information on the full range of services provided by Shanghai American Citizen Services, please choose from one of the options on the left menu.
To make an appointment for a U.S. visa with the Non-Immigrant Visa Unit, please click here.
Opening Hours, Location, and Contact Information:
Public Appointment Hours: Monday to Friday, 8:00 - 11:30 a.m.
Passport Pickup: Monday to Friday, 8:00 - 11:30 a.m. You will receive an email once your passport has reached our office and is ready for pickup.
U.S. Citizen Visa Hour: Tuesday, 4:00 - 5:00 p.m.
Address: 1038 West Nanjing Road, 8th Floor (map)
Email: Please click here.
The American Citizen Services unit will be closed on the following days:
May 1-2 - International Labor Day
May 27 - Administration Day
May 20 - Afternoon
May 30 - Memorial Day
June 9 - Dragon Boat Festival
July 4 – Independence Day
For general information on traveling to China, and up-to-date Travel Alerts and Warnings from the U.S. Department of State, please visit Travel.State.Gov .
We strongly encourage you to register your international travel in the Smart Traveler Enrollment Program (STEP), to enable the Department of State to communicate with you and assist you in case of emergency.
For a full schedule of fees charged for consular services, please click here.