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American Citizen Services Unit

The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in the Shanghai consular district.  The Shanghai consular district includes: Shanghai, Jiangsu Province, Zhejiang Province, and Anhui Province. 

In case of an emergency involving a U.S. citizen, please contact +86-(21)-3217-4650, press 1, then 3. For after-hours emergencies, you may also call +86-(10)-8531-4000.

On Sunday, October 11, 2015, the U.S. Embassy main switchboard will be down between the hours of 7:00-10:00 am.  During that time, Embassy operators can be reached at +86-10-6532-4146 and +86-10-6532-4234.  We expect normal switchboard service to resume after 10:00 am.  Thank you for your patience.

For medical assistance, click here for a list of hospitals in the Shanghai consular district.  

Typhoons and other Severe Weather

Make An Appointment:

To better serve customers and reduce waiting times, all routine services are by appointment only. To make an appointment for a routine consular service, including passport renewals, notary services, and reporting births of U.S. citizens, please click here.

For information on the full range of services provided by Shanghai American Citizen Services, please choose from one of the options on the left menu.

To make an appointment for a U.S. visa with the Non-Immigrant Visa Unit, please click here.  

Opening Hours, Location, and Contact Information:

Public Appointment Hours: Monday to Friday, 8:00 - 11:30 a.m.

Passport Pickup: Monday to Friday, 9:00 - 11:30  a.m. You will receive an email once your passport has reached our office and is ready for pickup.

U.S. Citizen Visa Hour: Tuesday, 4:00 - 5:00 p.m.

Address: 1038 West Nanjing Road, 8th Floor (map)

Email: Please click here  

The American Citizen Services unit will be closed on the following days:


September 28 – Mid-Autumn Festival
October 1 – 5 – Chinese National Day
October 9 – Administrative Day
October 12 – Columbus Day (U.S.)
October 13 – 16 – Renovations
November 11 – Veterans Day (U.S.)
November 26 – Thanksgiving Day (U.S.)
November 27 - Administrative Day
December 24 - Administrative Day
December 25 – Christmas Day

For general information on traveling to China, and up-to-date Travel Alerts and Warnings from the U.S. Department of State, please visit Travel.State.Gov .  

We strongly encourage you to register your international travel in the Smart Traveler Enrollment Program (STEP),  to enable the Department of State to communicate with you and assist you in case of emergency.

Fee Schedule: 

For a full schedule of fees charged for consular services, please click here.

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