Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
Contact Us

Contact Us

The American Citizen Services (ACS) Unit is located on the 8th floor of Westgate Mall, 1038 West Nanjing Road, Shanghai, China.

The address in Chinese is 美国公民服务处位于南京西路1038号梅龙镇广场8楼.

Normal business hours are Monday to Friday from 8 a.m. to 5 p.m., except on holidays and certain other days for administrative reasons.  Routine services are offered from 8 a.m. to 11:30 a.m.; appointments are required.  Please review our instructions for making an appointment.  Please note that the office is closed on public holidays and certain other days for administrative purposes.

Routine Services
For more information on routine services provided by Shanghai ACS or to make an appointment, please choose one of the options on the left.

For common questions and answers, please refer to our FAQ page:

Emergency Services
If you are injured or are the victim of a crime, please contact the police in your local area.  In the Shanghai consular district and throughout China, the Police Emergency Number is 110.  The Fire Emergency number is 119.  After normal business hours, if you have an emergency involving an American citizen such as a hospitalization, death, or arrest, please call (86-21) 3217-4650 and press "0" to speak with an emergency operator. For after-hours emergencies, you may also call (86-10) 8531-4000.

During our normal business hours anyone with a genuine need for emergency assistance may come to the American Citizen Services Unit for help without an appointment.  You may also reach us by phone during our normal business hours in case of a genuine emergency involving an American citizen, such as a hospitalization, death or arrest, at (86-21) 3217-4650. 

U.S. Visa Questions
Please note that inquiries regarding U.S. visas cannot be answered by the American Citizen Services Unit.  For inquiries regarding U.S. visas, please review our visa unit’s detailed webpage at  American citizens who wish to inquire about visas for Chinese citizens are welcome to attend our weekly American citizen visa hour.  Alternatively, American citizens may use the inquiry form at to submit inquiries related specifically to a pending U.S. non-immigrant visas cases.

You may submit files through this web form as attachments.  If absolutely necessary, document files too large to be submitted via email may be sent via fax to (86-21) 6217-2071.

To send successfully, you must fill in all the required fields marked by an asterisk "*"
*1. Surname, Given name (pinyin): 
*2. Passport Number: 
*3. Email Address:
*4. Phone Number:
*5. Is This Your First Email?: Yes   NO
"If not, what is the date of your last email?"
6. Date of Birth: 
7. Are you a citizen or lawful permanent resident of the United States of America? Yes No
8. Visa Category(optional):
*9. Subject:
*10. Message Text:

Please note that we will no longer accept faxes or e-mails.