Welcome to the Consular Section of the U.S. Consulate General in Shanghai! We are committed to helping business and leisure travelers obtain visas for travel to the United States. Our website is always the most current, comprehensive, and official source of information about obtaining a visa through our consulate. We are guided by our customer service statement to make this process as efficient and pleasant as possible.
Transition to New Visa Appointment and Payment System
U.S. Mission China is changing its visa process to make it more convenient and less expensive. Our new web-based appointment system is www.ustraveldocs.com and it will launch on Saturday, March 16, 2013. We are also opening a new call center and it will be ready for service on Monday, March 18, 2013. You can use either resource to acquire nonimmigrant visa information, pay the visa application fee, schedule your visa interview, and check on the status of your case.
There will be a brief suspension of visa renewal services as we launch the new visa application process at www.ustraveldocs.com. CITIC branches have stopped accepting visa drop-off on applications on March 14 at 5:30 pm and will not begin again until Saturday, March 16. Please note that starting Saturday, March 16, you must register through www.ustraveldocs.com or the call center before you drop off a renewal application. Unlike in the past, applicants qualifying for the drop-off service will not be able to go directly to a CITIC Bank branch to pay and drop-off application materials.
Use of legacy CITIC Fee Receipts
The U.S. Embassy and Consulates General in China implemented a new and improved appointment and visa fee collection system on March 16, 2013. We had advised applicants in late December 2012 that CITIC fee receipts purchased under the old system would expire on March 14 and had strongly advised all visa applicants to use all their old fee receipts before the transition to the new system.
The Embassy and Consulates are aware of a few cases where applicants did not use their old CITIC fee receipts before March 14. (If these CITIC fee receipts are over one year old, they are expired and cannot be used.)
If you are one of the few applicants who were unable to use a fee receipt before the deadline and the receipt is less than one year old, please send us an e-mail at email@example.com or contact the Call Center. Please explain your circumstances clearly and specify where you would like to apply for your visa (Beijing, Chengdu, Guangzhou, Shanghai or Shenyang).
We will consider the merits of each case individually. The deadline for presenting your case is April 15. If your case is approved by us, you must make an appointment no later than May 15. No exceptions will be made after this date. Thank you for your cooperation.
News and Announcements
The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.(24-Jul-2014)
New Process for U.S. Visa Applications
NoticeNew Deadline for Use of CITIC Fee Receipts: March 14, 2013